A technology designed
not to give thoughts
Sensure Care
Sensure Care
The customer at the center
of a consolidated strategy that grows over time

We advise and accompany you from the initial quotation and throughout the useful life of our systems.

Starting from the tests on your products and the engineering of the most suitable solution, through the installation and training of your staff up to the acceptance test according to your specifications, you are assisted by us both remotely and on site. Our dedicated services will then accompany you throughout the life of our systems.

Sensure Care
Our software and our products are the meeting point between technology and functionality with the aim of lasting over time.
Sensure Care
Preliminary tests
- The right approach to each product
Within our laboratory we are able to carry out tests on your products in order to correctly size the system and identify any critical issues. Each test session leads to the creation of a detailed report shared with the Customer and the whole team involved in the design and management of the project.
Onsite Services
- Always by your side

Our experienced and qualified technicians can visit your company to pass on their comprehensive know-how in the area of operation, maintenance and care of the system. We are also able to intervene quickly in case of breakdowns through our remote assistance services.

In addition, to ensure that your staff is always up to date at the highest level, we offer a variety of training tools, both on site and at our headquarters (webinars, telephone conferences, etc.).

We can also arrange preventative maintenance that can reduce the likelihood of a failure or degradation of system operation. A preventive maintenance program can guarantee the following benefits:

  1. Reduction of downtime
  2. Extension of the life cycle of the assets
  3. Improvement of safety and reduction of the risk of accidents
  4. Optimization of planned maintenance operations and greater efficiency in the allocation of resources
  5. Reduction of the costs of corrective maintenance interventions
  6. Improvement of profit margins and production performance, due to a lower number of machine stops and the reduction of downtime
  7. Rational supply of spare materials as needed without the need to keep stock of large unused quantities
Spare parts management
- Quality and immediate availability

We are able to make fast and reliable deliveries of high quality spare parts. Our Service can advise and supply all the necessary components to meet the stocks in your spare parts warehouse or to restore production as quickly as possible. Continuous further development also ensures that the components received always reflect the latest technological developments.

Thanks also to our preventive maintenance services, we can advise you on any parts that may require replacement in the short term, in order to avoid damage, breakdowns and minimize any downtime.

Sensure Care
Helpdesk & Remote Assistance
- Immediate answers and solutions

Reliability, experience and know-how are the strengths of our helpdesk and remote assistance.

Our technicians are available to receive calls from 9.00 to 18.00 (UTC / GMT +1 hour) from Monday to Friday. Our state-of-the-art technology enables in-depth troubleshooting directly on the system, ensuring the fastest possible reactions in the event of errors or failures.

In most cases the SENSURE technicians are already able to get the system back into operation via remote connection. We have several helpdesk and remote assistance programs and we are also always available to study tailor-made solutions.

Sensure Care